IT Support

Our dedicated IT team maintains our in-house systems, called PHILIS, PHILISOnline and DES which help us carry out our statutory duty.   Please visit our Technology page for more information about the technology and port health ecosystem.  We work with several other ports around the UK who also use our PHILIS products.

 

IT Support

We provide a range of IT Services to Felixstowe Port Health and other Port Health Authorites.    Our dedicated support line is open Monday-Friday 9AM to 5PM.    Please call us on 01394 xxxxxx to raise incidents or requests.   Please note that all calls will be recorded for training and monitoring purposes.

IT Support Portal

Customers can raise tickets with us at any time via our online IT Support Portal that is hosted by Sunrise.     Customers who have previously registered can logon at any time and raise calls, check for updates and provide additional information about ongoing cases or projects.      There is also access to knowledge base and frequently asked questions with useful answers.  Please contact us on the above number if you are currently not registered on the support system.

Please note that all calls will be prioritised according to urgency and business impact.

Out of Hours Support

We provide an out of hours telephone support service for customers that have taken up this option.  Please refer to your support contract for information, operating hours and contact details

 

Get Involved

If you would like to make any suggestions or to discuss any of these projects further please contact a member of the ICT team, on 01394 613330, or email: philis.support@scpha.gov.uk