Suggestions, feedback and complaints
Your views are important to us and we value feedback on our services and welcome suggestions about how we can improve them.
We will act on customer feedback, whenever practicable, to help us improve our services or efficiency and focus on the needs of our customers.
If you are satisfied with a service we have provided, or with a particular member of staff or team, please let us know. We will make sure your compliments are passed on to the right person.
How do I give compliments, suggestions or feedback?
Email us at: port.health@scpha.gov.uk
Call us: 01394 613330
Write to us at: Suffolk Coastal Port Heath Authority, 1st Floor Dunlin House, The Dock, Felixstowe, Suffolk, IP11 4SS
Making a complaint
We strive to provide the best possible service but things can go wrong. When mistakes happen or you think our performance is not satisfactory we want to know so that we can put things right and prevent it from happening again.
How do I make a complaint?
Contact us – If you have a problem get in touch with us at the port health office and you will be put through to someone who can help.
In most cases a manager will need to review the case file before we can discuss your complaint. In order to provide you with a full response it is helpful if you email the port health office providing consignment details including a container number and brief details of your complaint. Most problems can be resolved on the spot but for those that may take a little longer we will make sure you are kept fully informed.
Formal complaints – We hope we can resolve your complaint by the first step. If you are dissatisfied with our response please follow the complaints process on the East Suffolk website.