Efficiency Enhancements and Procedural Changes for Trade Operations
Please note that SCPHA aim to respond to emails (with the exception of General Enquiries*) within 48 hours of receipt.
Please do not re-send the same email, or chase for a reply, within 48 hours of your initial correspondence.
This is a result of a slight change in the way in which we process email correspondence. The intention of this change is to facilitate an improved efficiency in completing documentary checks / examination calls.
*General Enquiries are emails that do not directly relate to a live consignment. These are undertaken as and when operational capacity allows.
Please Note: For imports of EU POAO and HRFNAO arriving from 31st January 2024 you do not need to send us additional information further to your IPAFFS entry. All documents should be uploaded to your IPAFFS notification. See our website update – https://www.porthealth.uk/updates/