ENHANCING EFFICIENCY AND STREAMLINING PROCESSES FOR AGENTS

We are continuously looking at ways to optimise our communication and operational efficiency, we’re excited to announce the launch of our new e-form on Monday 8th April 2024. This e-form enables yourselves as Agents to notify us of consignments that are currently on hold pending release. The e-form allows for all supporting documents to be uploaded to the initial request resulting in streamlining our process, enabling Port Health to prioritise arrival deadlines and release consignments seamlessly.

Efficient Communication:
Our quick resolve e-form revolutionises the way agents interact with us by providing a user-friendly platform for submitting consignment release requests. With just a few clicks, agents can submit their requests electronically, eliminating the need for time-consuming paperwork and manual processes. This streamlined approach ensures that requests are received promptly and can be processed without delay.

Seamless Documentation Handling:
One of the key features of our quick resolve e-form is its ability to accept and attach all necessary supporting documents directly to the initial request. This means that agents no longer have to separately submit paperwork or wait for documents to be processed manually. By uploading all required documentation upfront, agents can expedite the release process and ensure that consignments are cleared for entry as quickly as possible.

Prioritised Release Process:
By streamlining our communication channels and documentation handling, our quick resolve e-form enables Port Health to prioritise consignment release based on arrival deadlines. This ensures that urgent consignments receive immediate attention, minimising delays and maximising operational efficiency.

Enhanced Customer Experience:
With our quick resolve e-form, agents can enjoy a hassle-free experience, knowing that their consignment release requests are being handled promptly and efficiently. By simplifying the process and reducing paperwork, we aim to provide agents with a seamless and stress-free experience that enhances overall satisfaction.

To start using the e-form please click the link: Quick Resolve – Beta – SCPHA (porthealth.uk)