Defra have realised a summary of BTOM operational learnings and commonly asked queries since 30th April, to help you get it right at the border and reduce unnecessary delays.

Contact points for urgent BTOM queries   

Any urgent BTOM/import queries for plants and plant products across England & Wales should be directed to the Animal & Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk

Alternatively, you can contact them by telephone: +44 (0) 3000 200 301     

Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP).     

For SCPHA, please send your import queries to Port.Health@scpha.gov.uk

If you need technical help with IPAFFS you should call the Animal and Plant Health Agency (APHA) helpline on 0330 041 6999 or email APHAServiceDesk@apha.gov.uk

Resources to help you comply 

Read Defra’s extra summary of common errors and follow these top tips to get it right at the border. 

Defra’s detailed guidance has been updated with information on how to comply with your new legal responsibilities for:

Read Defra’s Leaflets to help businesses prepare for a new approach to importing goods to GB under the BTOM.

Stay informed about the latest Port Health news by registering at: https://www.porthealth.uk/contact/