New Submission Process for Detained Consignments Based on Manifested Description

Dear Agents,

From Monday 30th June 2025 SCPHA will no longer be accepting emails to the Port Health mailbox that relate to consignments that are on detain due to their manifested description. As some of you will be aware we have developed an E-form for this process – this will be the only method of submitting documentation for these cases going forward.

The E-form is intended to enhance the efficiency of the Port Health Service by allowing us to capture all the required information / documentation in one submission and to enable effective prioritisation of work.

Please use this link to the form: Quick Resolve 

We kindly ask that you do not use this form for anything subject to official controls (CHEDs, Organics, IUU etc), chasers or general enquiries, as these will not be actioned.

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